TERMS & CONDITIONS

(Nothing stated or implied on this page will affect your Statutory Rights)

Customer Service and Support

Email: sales@badgers-heritage.co.uk

PRICING

All goods offered for sale through our website are priced in Pounds Sterling ().

Customs & import duties are not included. The customer is solely responsible for payment of any surcharges. (Please check with your local Customs & Excise office for any duties that may have to be paid). If for any reason these charges are charged back to us, we will deduct these charges from your credit card, you will be notified before we do this.

We accept payment by Credit/Debit Cards, Cash, Cheque (drawn on a major UK bank) in Pounds Sterling ().

MasterCard, Visa, Visa Electron, Maestro, Solo & Nochex Balance via I accept payment using NOCHEX

Please note that if you pay by credit/debit card, it will appear on your statement as "NOCHEX".

Prices do not include postage and packing. UK postage and packing (up to 3 mounts) 3.00, (4 to 10 mounts) 5.00. Larger quantities and overseas please ask for a quotation before ordering.

DELIVERY

All orders that are in stock for the UK will be dispatched by first class post, normally within 3 working days. Out of stock orders will be dispatched within 7-10 working days. If any delay occurs beyond this time frame you will be notified as soon as possible.

Special arrangements for delivery can be made at an extra cost.

RETURNS

All orders are carefully checked before dispatch. Any damaged products will be replaced or refunded on return.

We will do our best to ensure that you are fully satisfied with your purchase. If the goods are damaged in-transit or faulty, please notify us within 48 hours of receiving them. Keep all the packaging material and we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

COMPLAINTS PROCEDURE

Should you need to complain we will do our very best to deal with any complaint within 5 working days.

OUR PRIVACY POLICY

Badger's Heritage Code of Practice

We conform to the requirements of the Data Protection Act, 1998.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not send random marketing emails to personal email addresses (spam).

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. All credit/debit card details will be destroyed immediately after use.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us.

If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

LAW AND JURISDICTION

The Contract shall be deemed to be made in England. All Contracts made between Badger's Heritage and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.

 

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Email: sales@badgers-heritage.co.uk


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